Service Agreement

Company: Neighbors & Lights LLC (“Company”)

Client: The customer identified in the corresponding quote or invoice (“Client”)

1. Scope of Work

Company agrees to provide holiday lighting and/or décor installation, exterior lighting, and related Services as described in the
accepted quote or invoice. This may include installation, maintenance during the season, and removal of décor.

2. Project Schedule & Weather Delays

  • Installation dates are approximate and may be adjusted based on weather, safety, and workload.
  • Company may reschedule installations or removals due to rain, snow, ice, high winds, or other unsafe conditions.
  • Weather-related delays do not entitle Client to a refund of deposits or fees, but Company will make reasonable efforts to reschedule promptly.

3. Customer Responsibilities

  • Provide clear, safe access to the property, including driveway, walkways, and roof access points.
  • Ensure all outdoor electrical outlets used for the installation are functional, properly grounded, and GFCI-protected where appropriate.
  • Keep pets, children, and guests away from work areas while installers are on-site.
  • Inform Company of any known hazards (loose shingles, weak decking, rotten wood, unstable railings, etc.).
  • Not alter or move lights, clips, cords, or décor installed by Company without Company’s consent.

4. Installer Safety & Right to Refuse Work

  • Company has the right to refuse or stop any portion of the installation if it determines conditions are unsafe.
  • Company is not required to perform work on extremely steep roofs, fragile surfaces, or areas that present unreasonable risk.
  • If safety concerns prevent completion of certain design elements, Company will discuss alternatives with Client.

5. Materials & Equipment

  • For Company-supplied lights, cords, timers, and décor, Company is responsible for providing properly functioning materials at installation.
  • For Client-supplied lights or décor, Company will install them on a best-effort basis but makes no guarantee regarding product performance or longevity.

6. No-Charge Repair / Workmanship Guarantee

During the current holiday season, for Company-supplied lighting and décor:

  • If a section of lights or décor fails under normal use, Company will make reasonable repairs or replacements at no additional charge within a reasonable time after notification.
  • Client must notify Company promptly of any issues. Excessive delays in reporting may affect our ability to make timely repairs.
  • This guarantee does not cover damage or issues caused by weather, animals, vandalism, power surges, Client tampering, or third-party interference.

7. Property Damage & Limitations

Client understands that:

  • Holiday lighting may require attachment to roofs, gutters, fascia, siding, brick, or landscaping.
  • Minor marks or wear from clips, fasteners, or attachments may occur and are considered normal.
  • Company is not responsible for damage resulting from pre-existing conditions such as brittle shingles, loose gutters, rotten wood, or old paint.

8. Payment Terms

  • Client agrees to pay the non-refundable deposit and balance as set forth in the quote or invoice.
  • Unpaid balances may result in suspension of services and/or removal of installed décor.

9. Term & Termination

This Agreement is effective upon Client’s acceptance of the quote or invoice and continues through the removal of décor, unless terminated earlier.

Company may terminate this Agreement for non-payment, unsafe conditions, or Client’s material breach of these terms.

10. Dispute Resolution

Any dispute arising from this Agreement shall first be addressed through good-faith discussions. If not resolved, it shall be handled in
accordance with the Governing Law and Venue provisions stated in the Terms & Conditions.

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