Service Agreement

Company: Neighbors & Lights LLC (“Company”)

Client: The customer identified in the corresponding quote or invoice (“Client”)

1. Scope of Work

Company agrees to provide holiday lighting and/or décor installation, exterior lighting, and related Services as described in the
accepted quote or invoice. This may include installation, maintenance during the season, and removal of décor.

2. Project Schedule & Weather Delays

Installation dates are approximate and may be adjusted based on weather, safety, and workload.
Company may reschedule installations or removals due to rain, snow, ice, high winds, or other unsafe conditions.
Weather-related delays do not entitle Client to a refund of deposits or fees, but Company will make reasonable efforts to reschedule promptly.

3. Customer Responsibilities

Provide clear, safe access to the property, including driveway, walkways, and roof access points.
Ensure all outdoor electrical outlets used for the installation are functional, properly grounded, and GFCI-protected where appropriate.
Keep pets, children, and guests away from work areas while installers are on-site.
Inform Company of any known hazards (loose shingles, weak decking, rotten wood, unstable railings, etc.).
Not alter or move lights, clips, cords, or décor installed by Company without Company’s consent.

4. Installer Safety & Right to Refuse Work

Company has the right to refuse or stop any portion of the installation if it determines conditions are unsafe.
Company is not required to perform work on extremely steep roofs, fragile surfaces, or areas that present unreasonable risk.
If safety concerns prevent completion of certain design elements, Company will discuss alternatives with Client.

5. Materials & Equipment

For Company-supplied lights, cords, timers, and décor, Company is responsible for providing properly functioning materials at installation.
For Client-supplied lights or décor, Company will install them on a best-effort basis but makes no guarantee regarding product performance or longevity.

6. No-Charge Repair / Workmanship Guarantee

During the current holiday season, for Company-supplied lighting and décor:

If a section of lights or décor fails under normal use, Company will make reasonable repairs or replacements at no additional charge within a reasonable time after notification.
Client must notify Company promptly of any issues. Excessive delays in reporting may affect our ability to make timely repairs.
This guarantee does not cover damage or issues caused by weather, animals, vandalism, power surges, Client tampering, or third-party interference.

7. Property Damage & Limitations

Client understands that:

Holiday lighting may require attachment to roofs, gutters, fascia, siding, brick, or landscaping.
Minor marks or wear from clips, fasteners, or attachments may occur and are considered normal.
Company is not responsible for damage resulting from pre-existing conditions such as brittle shingles, loose gutters, rotten wood, or old paint.

8. Payment Terms

Client agrees to pay the non-refundable deposit and balance as set forth in the quote or invoice.
Unpaid balances may result in suspension of services and/or removal of installed décor.

9. Term & Termination

This Agreement is effective upon Client’s acceptance of the quote or invoice and continues through the removal of décor, unless terminated earlier.

Company may terminate this Agreement for non-payment, unsafe conditions, or Client’s material breach of these terms.

10. Dispute Resolution

Any dispute arising from this Agreement shall first be addressed through good-faith discussions. If not resolved, it shall be handled in
accordance with the Governing Law and Venue provisions stated in the Terms & Conditions.